Why We Don't Display Our Phone Number

I have a physical ailment which affects my balance and speech.

The balance problem results in taking extra time to package orders and to get from Point A to Point B.

The speech problem results in not being easily understood and becoming easily fatigued, although sometimes it is not so bad.

When I had the phone number listed:

1) The phone would ring. I would stop what I was doing and try to make my way to the phone. Many times the caller hung up before I picked up the phone. Then I would go back to what I was doing. This would sometimes happen 3 or 4 times a day.

2) If I got to the phone and picked up, sometimes it would be someone trying to sell me something or asking for a donation.

3) Sometimes it would be someone who wants to know a real person is here or maybe they just want to chat.

4) Although it is said "There is no such thing as a stupid question", sometimes I wonder.

5) Sometimes I would get up to 10 calls a day, mostly during the limited time I have to fulfill orders.

Now that I have removed the phone number:

1) I get much less calls.

2) I don't usually answer the phone until after 4 pm.

3) I work right through 3:30 so my wife can get the packages to the Post Office. Then I have lunch.

4) I am able to get more orders out each day.

This Section Will Answer Some of Your Questions

Q. Why don't you hire outside help?
A. I worked for Corporate America for 30 years and have seen how some employees "represent" their company. While many people are adept at what they do and many do care, there are others with a "it's just a job" attitude and couldn't care less. My wife and I care about you.

Q. Why doesn't your wife answer the phone?
A. While my wife handles most of the physical labor, she does not have all the answers to your questions. Hopefully I do.

Q. Why don't you have the Post Office pick up your packages?
A. The Post Office delivers our mail between 1:30 and 3:30 pm. We are expected to be ready and waiting for the carrier's arrival any time during that period. Even if we waited around for up to 2 hours, the packages wouldn't go out until the next day. The only way we can be absolutely positive the packages arrive safely at the Post Office is if my wife brings them in person.
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Sharon Springs, NY 13459-2117
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bill@flushitsolutions.com